​A Digital Employee is a software-driven entity, often powered by artificial intelligence (AI), designed to autonomously perform specific tasks or processes within an organization. These digital workers can handle complex, end-to-end operations, collaborating seamlessly with human colleagues to enhance efficiency and productivity.
However, the successful implementation of digital employees requires careful consideration of the Digital Employee Experience (DEX). DEX refers to how employees perceive and interact with digital tools, systems, and processes in their workplace. A positive DEX ensures that technology enhances, rather than hinders, employee engagement and productivity.